Returns & Exchanges
All returns must be authorised by our customer service team.
You will need to contact firstname.lastname@example.org or call us on +61 3 9418 0100 or Free call Australia - 1800 999 919 prior to proceeding with a return.
You will be provided with return instructions along with a Return Authorisation Number. Zensu Shoes does not cover the costs of returning goods or take responsibility for packages lost in transit when sending back to us. It is your responsibility to correctly package and post back the item(s). We suggest you use a trackable option and insurance.
Items need to be posted back to:Attention: Cadet Shoes - Returns
91 Freight Drive
Somerton 3062 Victoria
If you wish to return an item(s) you will need to make sure of the following:
- The item(s) is in its original purchase condition.
- The item(s) has not been worn or tampered with in any way.
- The item(s) is accompanied by the original purchase receipt/invoice.
- Contact has been made with customer service within 14 days of purchase.
- Purchases was made at www.zensu.com.au only.
Item(s) that are worn, altered, washed, soiled or tampered with in any way will void our exchange policy.
Purchases made online cannot be returned to our stores. Purchase made in store must be returned to one of our stores. You can find the returns policy in store or on your receipt.
Full Priced Items
If you wish to return an item(s) purchased at full price we will refund the original account used to make the payment once the goods return to our warehouse.
Zensu Shoes can only exchange a size for the same full priced item(s) purchased, if you wish to exchange for a different product we will refund the entire transaction and you will need to re- purchase the item online. Please note we do not offer replacements for international orders. You will be refunded for the original order and will need to place a new order online.
If you wish to return a sale item(s) you will be emailed a coupon code for the original purchase price to use within 12 months of issue. If you're a VIP member you will see your online coupon credit when you log into your account. Zensu Shoes doesn't offer exchanges on sale item(s). If you need to exchange the size for a sale item(s) purchased for a special event we suggest you re-purchase the size immediately to ensure the item doesn't sell out. You can then use your voucher for purchase within 12 months.